Cannot Access Flow Port via Ledger (1 week +)

Users Troubleshooting
#1

I’ve lost access to https://port.onflow.org/ for over a week now. Both types of nano wallets (v0.9.8 for X / 0.9.11 for S) - Current firmware on both (Nano X has not pushed the 2.0 to all, 1.2.4-5 it is for now).

I get this error for the Nano S
flow_261021 - Copy

And a “Your Flow app is out of date. Please update your Flow app to the latest version using Ledger Live” error for the Nano X.

Used most browsers type, new-usb flag is not present anymore on my Chrome versions (95.0.4638.69) on Windows 10 20H2.

Any leads as to how I can resolve would be appreciated

#2

@JeffreyDoyle Do you have any ideas?

#3

I don’t know if I’m alone in this issue, I can’t find many other similar reports online. My guesses are:

  • Recent Chrome code changes have messed with numerous project wallet integrations, more work for devs

  • Ledger’s 2.0.0 firmware roll out has run into issues and is being held back until 2.0.1 is ready for wider market - But Flow’s Ledger wallet is stuck without new firmware?

But to be locked out of my account for over 2 weeks is a major issue for me, I hope we can get someone from the team to offer advice hear asap

#4

Firmware showed up now as available - Update has renewed access to my account :slightly_smiling_face:

1 Like
#5

Ledger Nano S

Firmware is up to date: 2.1.0

I get an error like in the subject.
I cannot access my account
Please let me know if you know anything about it and when it will be possible to log in with Ledger

#6

Is this issue resolved ? Getting the following error - Your Flow app is out of date. Please update your Flow app to the latest version using Ledger Live.

App version - 0.9.10
Ledger Nano firmware is up to date - 2.1.0

#7

You need to update ledger live: (probably this issue ). https://support.ledger.com/hc/en-us/articles/4410960111889-Update-Ledger-Live-?docs=true

You can download and install from: Download Ledger Live | Ledger